Online Presence Package FAQ
Frequently Asked Questions About the Online Presence Package
Find answers about packages, support, updates, security, implementation and contract terms of the OS-Ebrands Online Presence Package.
Packages & Features
What Is Included in the Online Presence Package?
The Online Presence Package includes a professional online presence, hosting in Germany,
SSL encryption, technical support, a dedicated contact person and a monthly allowance
for small updates and changes. The Local+ package also includes Google Business Profile,
Google Maps and the foundations for local visibility.
What's the Difference Between Local and Local+?
Local provides the professional foundation for your online presence, including hosting,
support and up to 15 content pages. Local+ extends the package to up to 25 content pages
and adds local visibility features such as Google Business Profile, Google Maps and
local SEO fundamentals.
Are There Any High Upfront Costs?
No. The Online Presence Package was designed as a predictable all-in-one solution.
Businesses receive a professional online presence without a high initial investment.
Process & Implementation
How Does the Process Start?
After your inquiry, we discuss your business, services, existing content and goals.
We then choose the right package, plan the implementation and develop your new
online presence step by step.
How Long Does It Take to Launch My Website?
Depending on the scope and availability of content, implementation usually takes
between two and six weeks. Smaller projects can often be completed faster, while
larger projects require more coordination.
Do I Need to Provide Texts and Images?
Existing texts, images, logos and company information can be used. If content is missing,
we support you with structure, page setup and wording for the most important pages.
Can Existing Content Be Reused?
Yes. Existing texts, images, logos and company information can usually be reused.
This reduces the effort required to create your new online presence.
Updates & Support
How Can I Request Changes?
Change requests can be sent easily by email. You have a dedicated contact person
who reviews your request and coordinates the implementation.
How Quickly Are Updates Completed?
Small updates are usually handled within a few working days. For larger changes,
we discuss the scope and timeline with you in advance.
What Counts as a Minor Update?
Minor updates include changes to opening hours, contact details, contact persons,
images, short text sections or updates to existing pages.
What If I Need Additional Changes?
Additional services can be added at any time. For more content pages, the Pages+
add-on is available. Larger updates or individual extensions can be booked separately.
Security, Technology & Contact
Is My Website Secure?
Yes. Your online presence is hosted professionally in Germany.
SSL encryption, technical support and regular updates provide a secure foundation.
Is the Website Mobile Friendly?
Yes. All websites are created responsively and optimised for smartphones,
tablets and desktop devices.
Do I Get My Own Domain?
Yes. Existing domains can usually be transferred or connected.
If you do not yet have a domain, we can support you in choosing
and setting up a suitable web address.
Can Customers Contact Me Through the Website?
Yes. Your online presence can include its own contact form.
Inquiries are forwarded directly to the email address of your choice.
Phone number, email, location, opening hours and other contact options
can also be added.
Contract & Terms
What Is the Minimum Contract Term?
The minimum contract term is 24 months.
Why Is the Minimum Term 24 Months?
The contract term makes it possible to provide professional online presences
without high upfront costs. Hosting, technical support, personal support
and monthly update services are already included.
What Happens After the Minimum Term?
After the minimum term, the collaboration can of course continue.
Your online presence can still be maintained, updated and expanded if needed.
Who Owns the Website?
Content created for your business, such as texts, images, logos and page content,
remains your property.
The Online Presence Package is based on a long-term collaboration. If the collaboration
ends at a later point, the content and website pages created for your business can be
provided for further use on your own hosting.
This keeps you flexible and independent.
Still Have Questions?
Contact Us
Let's Talk About Your Project.
Every business is different. If you'd like to learn more about our Online Presence Packages, available options or the implementation process, we'd be happy to discuss your project and help you find the solution that best fits your business and goals.